Have you ever had a friend or family member ask you for help setting something up on their PC? Maybe they asked you why it's not running properly, or maybe they were unsure why a program wouldn't install. In any case, if you aren't able to meet them in person — more so now that many people are working from home — the Windows 10 Quick Assist feature allows you to remotely access their Windows 10 PC. This feature gives you full control, so you can quickly work your magic on their device.
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Since this feature gives a person complete control over another's PC, you should only use it with someone you trust. If you are the person giving assistance, you need to use a Microsoft account. If you are receiving assistance, you don't have to be signed in to a Microsoft account. As long as you're comfortable with allowing that person access to your Windows 10 PC, the following steps will get everything working.
How to set up Windows 10 Quick Assist
It doesn't take long to get Quick Assist set up. This is what it looks like if you are the one providing assistance.
If you're helping out
- Right-click the Start button
Click Search
Source: Windows Central
- Type Quick Assist and hit Enter on your keyboard
Click Give assistance
Source: Windows Central
- Type your Microsoft account username
Click Next
Source: Windows Central
- Type your password
Click Sign in
Source: Windows Central
You're then shown a six-digit code that must be shared with the person receiving assistance. There are a couple of options you can click right in the window (like email), but you can relay the code any way you want.
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If you're getting help
Once the other person has received the code, here's how to get things set up for the person receiving assistance.
- Right-click the Start button
- Click Search
Type Quick Assist and hit Enter on your keyboard
Spotify playing in background in app phone notification. Source: Windows Central
- Click Get assistance
Type the six-digit code you received from the person giving assistance
Source: Windows Central
- Click Submit
Click Allow as long as the name matches the person giving assistance
Source: Windows Central
The person giving assistance will now have a window open that shows the other person's desktop.
How to use Windows 10 Quick Assist
Once you have a working connection, the person offering assistance has a number of tools at their disposal.
To annotate both screens, click the Annotate button. This allows the person giving assistance to draw directly on both screens using their mouse cursor.
Source: Windows Central
To restart the other PC, click the Restart button. The Quick Assist connection will pause, but will automatically re-open when the PC restarts and boots Windows.
Source: Windows Central
To open the Task Manager on the other PC, click the Task Manager button.
Source: Windows Central
To pause or stop the connection, click the Pause or Stop button. The connection can be resumed by hitting the Play button in the same spot.
Source: Windows Central
If the person receiving assistance would like to stop the Quick Assist, they can click the X in the top-right corner of the small window on their screen.
Source: Windows Central
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Office 365
Working from home and need to stay as productive as possible? A subscription to Office 365 will land you all the best Office apps, like Word, Excel, PowerPoint, and Outlook, as well as 1TB of OneDrive cloud storage space for all users.
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Though the newer versions of MS Word offer you more useful and efficient features, it is sometimes seen that files of older versions deny opening with the newer versions. Additionally, when you try to open an older version file in new version, it gets corrupt and denies opening. One such problem occurs when MS Word users upgrade to Word 2010 from 2007. An error message that users encounter when they try to open their Word file after this upgrade is as follows:
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However, the error is not limited to MS Word file only; instead, it can be found in MS Excel 2010 and MS PowerPoint 2010 after upgrading from their 2007 versions. Mentioned below are some of the common methods to resolve this problem:
'The file is corrupted and cannot be opened'
Change the 'Trust Center' Settings: Sometimes, the enabled protected view settings under 'Trust Center' prevent the Word file from opening. Mentioned below are the steps to change the settings of 'Trust Center':
- Open your MS Word application.
- Click 'File >>Options'.
- Select the 'Trust Center' and press button under 'Trust Center Settings'.
- Click 'Protected View'.
- Uncheck all the options available under 'Protected View' and click 'OK' to confirm.
- Restart MS Word and now, try to open your corrupt Word document.
Manual Setting of 'Component Security': To change these settings to default settings, follow the below-mentioned steps:
- Go to 'Start' and in the search box, type 'dcomcnfg'. After that, select 'dcomcnfg' from the program list.
- Go to the navigation pane and expand the 'Component Services'. Then, go to 'Computers' and expand it. After that, right-click on 'My Computer', and then click 'Properties'.
- Open the 'Default Properties' tab and set Default Authentication Level: Connect, Default Impersonation Level: Identify and click 'OK'.
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